Technology Program Management Leader and Delivery Lead 
Accomplished industry leader with 10+ years of success driving high impact projects. Proven ability to lead teams, deliver results and adapt to evolving challenges. 
Strategic leader with a proven track record of delivering solutions and strategic guidance for sustained growth. Expert in roadmap development, technology adoption and business alignment to drive growth, customer satisfaction and lasting achievements. Adept at bridging the gap between technology and business while building high performing teams through mentorship. With a hands on approach to build roadmaps aligning with project objectives and industry best practices.

Established high performing PMO and applied industry best practices to drive successful project execution, optimize processes and deliver impactful client solutions. 
Achieved 80%+ market share by designing and executing strategic initiatives, optimizing delivery process and enhancing consulting team performance.
Reduced escalation calls by 10%+ through mentorship and development of project managers and consultants. 
Driven to achieve excellence. Delivered best in class consulting services, resulting in a 10%+ efficiency improvement through optimized practices and processes. 
Increased revenue by over 5% and enhanced project efficiency by integrating strategic planning, SOPs, and risk mitigation strategies. 
Created a positive environment for creative excellence, ensuring maximum growth of team members and establishing the framework for high-performing teams.
Lead Technical Project Manager and Delivery Lead, Alessa, Toronto	 September 2021 – Present
Results driven Delivery Lead specializing in end to end AML/KYC solutions. Helping clients reduce risk, cut costs and scale efficiently while ensuring compliance with FinCEN, FINTRAC and EU AMLD regulations. 
Recognized by C-suite and CEO, for resolving critical customer challenges, implementing effective service strategies and successfully transitioning clients from ‘red’ to ‘green’ status – leading to 15% increase client retention and satisfaction 
Led a $15M project portfolio, driving high client satisfaction, repeat business and upsells through seamless delivery and strategic relationship management 
Developing PMOs best practices leading to improved project performance and securing buy in from Directors and VPs 
Managing AML and KYC portfolio for Banks, FinTech’s, Mortgage Companies and Casinos (USA and Asia).
Masterfully implemented and delivered a $1.5M account within 10 months, ensuring strategic stakeholder alignment 
Project Manager, Spiria, Toronto	September 2020 – November 2021
Lead a team of 15+ developers and designers to successfully delivery of software projects. Oversee scrum ceremonies across five teams. Collaborate with design and product teams to define and execute the product roadmap to achieve client satisfaction. 
Consistently surpassed customer expectations by providing top-quality software products within schedule and budget.
Results driven in a fast paced dev agency, achieving over 90% project success while managing competing priorities. 
Skilled in balancing stakeholder expectations, optimize resource allocation, agile delivery and high quality execution to deliver impactful solutions and drive client success. 
Project Manager – Professional Services, Harris Computer, Toronto	September 2019 – September 2020
Partnered with research and development, technical, and support teams as well as consultants to finalize projects with 95% accuracy. Analyzed project roadmaps to determine potential risks and develop elimination strategies. Directed large-scale implementation projects, including software development lifecycle from concept to end product completion.
Competently earned 95%+ success rate in public sector CIS projects implementation. 
Increased team effectiveness and performance by 10% through revamping PMO processes. 
Created customer satisfaction model and accelerated positive customer referral by 95%. 
Executed best project practices by positively supporting VP in sound decision making. 
Team Lead – Project Manager, Calian Group Limited, Toronto	October 2017 – July 2019
Showed leadership and led a team of consultants and project managers to oversee SaaS portfolio in Eastern Canada and USA.
Developed effective cost control measures and decreased cost by 15% that optimized customer satisfaction. 
Drove transformational change by partnering with senior leadership; managed over $8M worth of projects.
Competently earned 100% customer satisfaction by establishing top-quality customer service training plans for teams during hyper-growth. 
Built implementation team encompassing 14 consultants and 5 project managers for managing USA and Canada markets
Project Manager – Implementation, Ceridian Corporation, Toronto	July 2016 – September 2017
Generated well-designed strategic plans to progress Ceridian in HCM market. Increased customer satisfaction by effectively heading projects and achieving key milestones within stringent timeline. Organized and spearheaded training sessions to enhance growth of each team member and promote a healthy environment.
Successfully managed 15+ SaaS implementation projects while bringing top-quality on time.
Received recognition for managing difficult customer through constant exceptional customer service; finalized project within 5 months.
Project Manager, NRT Technology Inc., Toronto	July 2015 – July 2016
Accomplished projects in casino and gaming industry by heading critical plans, executions, and communication channels. Collaborated with software development teams to collect requirements and analyze business processes. Oversaw project lifecycle encompassing planning, deploying, monitoring, and controlling while ensuring maximum satisfaction of customers.
Attained $15M in revenue per year by effectively completing strategic projects within scope, time, and budget. 
Constantly secured and maintained 90%+ project success. 
Boosted NRT’s share in Casino and Gaming space by heading and concluding casino and financial projects. 
Additional experience as a Software Engineer and Project Manager (July 2012 – July 2015) at Callisto Integration and Magstar Inc.


Bachelor of Engineering in Systems and Computer Engineering, University of Guelph, Guelph, Canada
Project Management Certificate, University of Toronto 
ITIL 4 Certification, In Progress, March 2026 Target
Project Management Professional Certification, Project Management Institute


Professional Engineers of Ontario, Member